User agreement
Terms & Conditions
Your access to or use of Mstnd constitutes your express acceptance of these terms and policies
This document is presented in a combined format covering: (1) the terms and conditions for using Mstnd, and (2) the privacy policy of Unique Content for Information Technology (UC Tech). Your access to or use of Mstnd constitutes your express acceptance of these terms and policies.
1
Introduction
This agreement contains the terms and conditions of use for the product and service of Unique Content for Information Technology (UC Tech), namely the "Mstnd" system for managing and archiving documents, digital files, workflows, digital signatures, classification, and search. This agreement is legally binding between you and Unique Content for Information Technology (UC Tech) and governs your use of the system.
2
Definitions
Company/we: Unique Content for Information Technology (UC Tech). System/Service/Product: Mstnd, as the sole product and service provided under this document. User/Customer/you: any natural or legal person who creates an account or uses the system. Account: the authorized means of access to the system via login credentials defined by the customer. Customer Data: any data, files, documents, or content uploaded or generated within the system by the customer or its authorized users.
3
System Operation & Management
The Company is responsible for operating, developing, and maintaining the Mstnd system and providing technical support. The Company may engage approved partners or cloud service providers without that affecting the Company's obligations to the customer.
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Eligibility to Receive the Service
You acknowledge that you have the legal capacity required to enter into this contract and use the system, that you are not a competitor of the system and do not provide a competing product, and that you have not previously been suspended or banned from the service.
5
Account Creation & Data
The customer agrees to provide accurate, correct information and to update it periodically, to keep login credentials confidential, and not to share them with unauthorized parties. The customer is responsible for all activities carried out through their account.
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Subscription Term, Renewal & Cancellation
Access to the system is tied to the annual subscription term stated in the quote (a start and an end date). The subscription does not renew automatically; renewal is arranged with our sales team through a new quote before the end date or within thirty (30) days after it so the subscription continues without a gap. If the subscription is not renewed, access for all users stops from the day after the end date, and the organization owner can contact the sales team to reactivate it. The subscription does not include early cancellation by the customer, and the Company may suspend or terminate access upon breach of these terms.
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Fees & Payment Terms
Fees are set in the quote prepared for the customer by our sales team according to the requested capacity, with value-added tax applied as required. Fees are paid through an electronic payment link, bank transfer or the means agreed with the sales team; card details are not stored and no amount is charged automatically. The sales team may activate the subscription before payment by agreement with the customer, with a payment due date. The Company reserves the right to change fees in subsequent quotes.
8
Refund Policy
The subscription is annual and paid in advance according to the quote; a refund is not an automatic right. Refund requests are reviewed case by case by our sales team, and a refund is due if a general technical failure prevents full access for more than 48 hours after notification and support. The right to a refund lapses if the service has been fully or partially consumed.
9
Trial Period
A free trial of seven (7) days is available on the Ready to Use package, starting when the trial request is approved, with published trial usage limits. Access to the system stops on the day after the trial ends unless the subscription is activated through our sales team; the Company may extend the trial at its discretion. The Company is not obliged to retain or restore any data entered during the trial unless an official subscription is taken within ninety (90) days of its end, after which the data may be deleted without obligation.
10
License Scope & Restrictions
The Company grants a limited, non-exclusive, non-transferable, non-sublicensable license to use the system in accordance with these terms. The following are prohibited: making the system available, leasing, or reselling it; modifying, decompiling, or reverse-engineering it or attempting to access the source code; removing or altering legal notices; using the system to build a competing product; interfering with the operation of the system or bypassing security controls.
11
Service Level & Availability (SLA)
The Company guarantees system availability of 99% per month, excluding scheduled maintenance, force majeure events, and security exceptions. If availability falls below the agreed level, the customer is entitled to service credit after the Company verifies the outage. The guarantee does not cover backup or recovery times.
12
Operating Requirements
The customer provides a suitable operating environment, including a stable internet connection and compatible devices. The Company is not liable for failures arising from the customer's environment or its connectivity providers.
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Updates & Changes to Features
The Company may issue updates and improvements or discontinue features in line with security, performance, and roadmap considerations. Customers will be notified of material changes through official channels.
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Technical Support
Technical support is provided remotely via official channels for assistance, inquiries, and technical issues. These terms do not include on-site visits or operating the system on the customer's behalf, except under a separate contract.
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Limited Liability & Indemnification
To the maximum extent permitted by law, the Company is not liable for indirect, special, consequential damages or loss of profits or data. The Company's maximum liability for any claim is limited to the total fees paid in the twelve months preceding the claim. The customer agrees to indemnify the Company against any claims arising from their use of the system in violation of these terms.
16
Account Termination & Data Deletion
The Company may cancel or suspend an account upon material breach of the terms. When a subscription ends without renewal, access to the system stops from the day after the end date and the customer's data is kept isolated for one hundred and eighty (180) days for paid subscriptions and ninety (90) days for trial accounts. During the retention period the customer may ask the sales team for a data export window, which is opened for the organization owner for a defined period. After the retention period passes without renewal or export, Unique Content Information Technology Co. (UC Tech) may permanently delete all data without any obligation to the customer, unless the law requires a longer retention.
17
Force Majeure
The Company is not liable for delays or failures due to circumstances beyond its control, such as natural disasters, war, epidemics, or large-scale infrastructure outages.
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Dispute Resolution & Governing Law
These terms are governed by the laws of the Kingdom of Saudi Arabia. Disputes are resolved by negotiation within 10 business days, then by mediation within 20 days, then by binding arbitration in Riyadh whose awards are final.
19
Communications & Notices
Notices are sent via the email registered to the account or through the system interface. Notices are deemed received within one business day from the date of electronic dispatch.